Putting community control back with the board

The challenge: a simple process became complicated

The community had self-managed in the past. It later entered a management contract, experienced a management-company acquisition, and changed companies again. Barbara says the board lost control over work that it believed should have been a quick, simple process.

The board wanted a way to manage the community directly while keeping communication, accounting information, and owner documents connected.

The solution: shared access to everyday community work

Barbara describes finding EasyHOA online and deciding to try it. The tools she highlights include a community website, dedicated phone number and email address, and a hub where owners could find documents.

Residents could pay electronically, while those who preferred sending checks still had a way to do so. For the treasurer and other board members, the value included having accounting information accessible and reducing reliance on one person holding the records.

The video also mentions access to accounting professionals. Service availability, scope, and fees should be confirmed with EasyHOA; a customer’s description of help does not mean every professional service is included in every subscription.

The outcome: more room for the board’s actual work

Barbara describes greater transparency and accountability across the board. She values being able to send a community-wide email in an emergency and reach the EasyHOA team when questions arise.

Her account is qualitative rather than a measured study. The reported outcome is that the board felt able to manage daily community operations with less worry about separate accounting and communication processes.

A lesson for communities considering a change

Map which responsibilities you want the board to control and which support you still need. Chateau Royale’s experience illustrates that self-management works best when residents have convenient access and board members share the same information.